Why Buy Your Baler From Us? Part III

This blog serves as the final in a series answering the question, “Why buy your baler from us?”. The previous two blogs addressed this question by discussing Tractor Tools Direct’s obsession with quality and the unique features found on only our balers. This blog will give you a final reason why you should feel confident in a baler purchase from us--our commitment to customer service and support.

Here at Tractor Tools Direct, we’ve built our business on 100% customer satisfaction - it’s who we are. We pride ourselves in our customer service and support offerings. Here are a few of those:

• We support our product. You can call us at any time -even from the field!- M-F 8 to 5 and talk to a real, English (or Spanish) speaking customer service representative to receive help or to get your questions answered.
• We know our product. All of our support staff have used these machines and know how they work.
• We helped design our balers, and we know them inside and out.
• User and parts manuals for all of our balers are sent out with every purchase. They can also be found on our website.
• We have hours of video, blogs, and instructional materials on our website to guide you through the use of your baler from fitting the PTO shaft, to loading the twine/net wrap, to adjusting your baling speed.

Furthermore, our balers and their parts are stocked in the US. This means that:

• We stock all the parts for our balers in our warehouse in Indiana. Virtually any part can be delivered to you within a few days. Priority mail or overnight shipping can be utilized if needed.
• The balers ship from our warehouse in Indiana following our inspection and packaging process. In most cases your baler will arrive within a week of your order.
• We have affordable parts pricing.
• Most parts can be ordered right from our website, 24/7.

Our balers also come with satisfaction guaranteed:

• We offer a 2-year warranty that includes free shipping and all necessary support. You work directly with us - we won’t try to pass you off to the supplier or manufacturer.
• In the unlikely event of damage incurred in transit to you, we will cover 100% of the cost to make it right. Just call us, and we’ll handle it - no messing with the shipping company.

To sum up this 3-part blog series, when you buy from Tractor Tools Direct, you are buying the whole package - at no extra cost. You get a high-quality product with features not available from other brands and with the customer support you need to get the high-quality hay production you deserve. So make haying independence on your small farm a reality today. Give us a call at 1-260-BALE-HAY!